Legal Notes

The content of this Website was carefully checked and is regularly updated. Nevertheless, no guarantee can be given that the information is always complete, correct and up to date. This applies in particular to direct or indirect links to other Websites. We have no influence over the content of other Internet pages. All information is subject to change, deletion or supplementation without notice.

Regarding service and support

please note that Valeo Thermal Commercial Vehicles GmbH has used reasonable efforts to ensure that material contained on this web site was correct at the time the page was created and last modified.

However

  • it must be understood that vehicle manufacturers reserve the right to make changes to existing models without any notification
  • the information on the web site is subject to change. Valeo reserves the right to make changes to this site at any time when necessary.
It must therefore, remain the responsibility of the salesman, installer of the Valeo products to check the accuracy of the information on this web site before using it.

Privacy Statement

We take the protection of your personal data very seriously. We process your data in accordance with applicable personal data protection legislation, in particular the GDPR and our country-specific implementation laws, which provide comprehensive information about the processing of your personal data by Valeo Thermal Commercial Vehicles Germany GmbH and your rights.

Personal data is any information that makes it possible to identify a natural person. This includes, in particular, your name, date of birth, address, telephone number, email address and IP address. Anonymous data is available if no personal reference to the individual/user can be made.

Responsible body and data protection officer

Valeo Thermal Commercial Vehicles Germany GmbH

Friedrichshafener Straße 7 | 82205 Gilching | ths.tbs-dataprotection.mailbox@valeo.com

Your rights as a data subject

We would first like to notify you of your rights as a data subject. These rights are set out in Articles 15 - 22 GDPR, and include:

• The right of access (Art. 15 GDPR),

• The right to rectification (Art. 16 GDPR),

• The right to data portability (Art. 20 GDPR),

• The right to object to data processing (Art. 21 GDPR),

• The right to erasure / right to be forgotten (Art. 17 GDPR),

• The right to restriction of data processing (Art. 18 GDPR).

To exercise these rights, please contact: ths.tbs-dataprotection.mailbox@valeo.com. The same applies if you have any questions regarding data processing in our company. You also have a right of appeal to the relevant data protection supervisory authority.

Your rights as a data subject

Please note the following with respect to your right to object:

When we process your personal data for the purpose of direct marketing, you have the right to object to this data processing at any time without providing the reasons for such objection. This also applies to profiling insofar as it is associated with direct marketing.

If you object to the processing for direct marketing, we will no longer process your personal data for such purposes. The objection is free of charge and can be made informally, where appropriate to: : ths.tbs-dataprotection.mailbox@valeo.com. Should we process your data to protect legitimate interests, you may object to such processing at any time for reasons that arise from your specific situation; this also applies to profiling based on these provisions.

We will then cease to process your personal information unless we can demonstrate compelling legitimate grounds for processing such information that outweigh your interests, rights and freedoms, or the processing is intended to assert, exercise or defend legal claims.

Purposes and legal bases of data processing

The processing of your personal data complies with the provisions of the GDPR and all other applicable data protection regulations. Legal bases for data processing arise in particular from Art. 6 GDPR.

We use your data to initiate business, to fulfil contractual and legal obligations, to conduct the contractual relationship, to offer products and services and to consolidate customer relationships, which may include marketing and direct marketing.

Your consent also constitutes a data protection regulation. In this respect, we will inform you of the purposes of data processing and the right to withdraw your consent. If the consent also relates to the processing of special categories of personal data, we will explicitly notify you in the consent process, Art. 88 (1) GDPR.

Processing of special categories of personal data within the meaning of Art. 9 (1) GDPR may only take place where necessary on the grounds of legal regulations and there is no reason to assume that your legitimate interests should prevail to the exclusion of processing such data, Art. 88 (1) GDPR.

Data transfers / Disclosure to third parties

We will only transmit your data to third parties within the scope of given statutory provisions or based on consent. In all other cases, information will not be transferred to third parties unless we are obliged to do so owing to mandatory legal regulations (disclosure to external bodies, including the supervisory authorities or law enforcement authorities).

Data recipients / categories of recipients

In our organisation, we ensure that only individuals who are required to process the relevant data to fulfil their contractual and legal obligations are authorised to handle personal data.

In many cases, service providers assist our specialist departments to fulfil their tasks. The necessary data protection contract has been concluded with all service providers.

You can subscribe to a free newsletter on our website. The email address and name you provided when you subscribed to the newsletter will be used to send the personalised newsletter (see section Newsletter).

Transfers of personal data to third countries

A transfer of data to third countries (outside the European Union or the European Economic Area) shall only take place if required by law or if you have provided your consent for such a transfer.

We transfer your personal data to service providers or group companies outside the European Economic Area as follows: Mailchimp, USA, for Newsletter application.

In such cases, compliance with the level of data protection is ensured by: EU Standard terms.

Period of data storage

We store your data for as long as such is required for the relevant processing purposes. Please note that numerous retention statutory periods require that data must be stored for a specific period of time. This relates in particular to retention obligations for commercial or fiscal purposes (e.g. commercial code, tax code, etc.). The data will be routinely deleted after use unless a further period of retention is required.

We may also retain data if you have given us your permission to do so, or in the event of any legal disputes and we use the evidence within the statutory limitation period, which may be up to 30 years; the standard limitation period is 3 years.

Secure transfer of data

We implement the appropriate technical and organisational security measures to ensure the optimal protection of the data stored by us against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. The security levels are continuously reviewed in collaboration with security experts and adapted to new security standards.

The data exchange to and from our website is encrypted.

Obligation to provide data

A range of personal data is required to establish, implement and terminate the obligation and the fulfilment of the relevant contractual and legal obligations. The same applies to the use of our website and the various functions we provide.

We have summarised the relevant details in the above point. In some cases, legal regulations require data to be collected or made available. Please note that it will not be possible to process your request or execute the underlying contractual obligation without this information.

Data categories, sources and origin of data

The data we process is defined by the relevant context: it depends on whether, for example, you place an order online, enter a request on our contact form or if you want to send us an application or submit a complaint.

Please note that we may also provide information at specific points for specific processing situations separately where appropriate, e.g. when uploading application documents or when making a contact request.

We collect and process the following data when you visit our website:

  • IP-adress
  • Information on the website from which you visited us
  • Web browser used
  • Files accessed, volume of data transferred, downloads/file export
  • Information on websites accessed on our site, including date and time
  • Language and latest version of browser.
For reasons of technical security (in particular to safeguard against attempts to attack of our web server), this data is stored in accordance with Article 6 (1) lit f GDPR. Anonymisation takes place no later than after seven days by abbreviating the IP address so that no reference is made to the user.

Cookies (Art. 6 Abs. 1 lit. f EU-DS-GVO / Art. 6 Abs. 1 lit a EU-DS-GVO bei Einwilligung)

Our website uses “cookies” at various locations, which serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are placed on your computer and stored by your browser (locally on your hard disk).

Cookies enable us to analyse how users use our websites so we can design the website content in accordance with the visitor’s needs. There is no advertising on our website. Cookies also allow us to measure the effectiveness of a particular ad and, for example, to place it based on the user's interests.

Most of the cookies we use are "session cookies", which will be automatically deleted after your visit. Persistent cookies are automatically deleted from your computer when their validity period (generally six months) has expired or you delete them yourself prior to expiry.

Most web browsers automatically accept cookies. You can generally change your browser's settings if you prefer not to send the information. You can still use the offers on our website without restrictions (exception: configurators).

Cookies are stored on the user’s computer which then transmits them to us. As a user, you therefore exercise full control over the use of cookies. You can change the settings in your Internet browser to disable or restrict the sending of cookies. In addition, cookies that have already been saved on your computer can be deleted at any time via an Internet browser or other software programs. All this is possible in all the current Internet browsers.

Please note: If you deactivate the placing of cookies on your device, you may not be able to access all our website functions in certain circumstances.

Notes on Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area.

Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://support.google.com/analytics/answer/6004245?hl=en. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

https://tools.google.com/dlpage/gaoptout?hl=en-GB http://www.google.com/analytics/terms/gb.html https://support.google.com/analytics/answer/6004245?hl=en

Social Plugins of Social Networks sozialer Netzwerke

This website does not use any Social Media Plugins.

Contact form / Contact via email

A contact form is available on our website which can be used to contact us electronically. If you write to us using the contact form, we will process the data you submitted in the contact form to respond to your queries and requests.

In so doing, we respect the principle of data minimisation and data avoidance, such that you only have to provide the information we require to contact you. , which is your email address and the message field itself. Your IP address will also be processed for technical reasons and for legal protection. All other data is voluntary, and additional fields are optional (e.g. to provide a more detailed response to your questions). wird der Grundsatz der Datensparsamkeit und Datenvermeidung beachtet, indem Sie nur die Daten angeben müssen, die wir zwingend zur Kontaktaufnahme von Ihnen benötigen.

In terms of technical questions:

  • Last name*, first name*
  • Company*
  • Street, PO box, zip code
  • City*
  • Country
  • Phone, Fax
  • Email-Adress*
  • Your message
In terms of application inquiries:

  • Last name*, first name*
  • Street*, No*, zip code*, city*
  • Country
  • Phone, Fax
  • Email-Adress*
  • Your message
*) obligatory data; all other information is voluntary, and additional fields are optional (e.g. to provide a more detailed response to your questions).

In addition, your IP address will also be processed for technical reasons and for legal protection. If you contact us by email, we will process the personal information provided in the email solely for the purpose of processing your request. If you do not contact us using the forms provided, no additional data will be collected.

Newsletter (Art. 6 Abs. 1 lit. a EU-DS-GVO)

You can subscribe to a free newsletter on our website. The email address and name you provided when you subscribed to the newsletter will be used to send the personalised newsletter.

The principle of data minimisation and data avoidance is observed here, as only the email address (where appropriate the name in the case of a personalised newsletter) is mandatory. Your IP address will also be processed when you subscribe to the newsletter for technical reasons and legal protection.

You can of course terminate the subscription at any time via the opt-out option provided in the newsletter and therefore withdraw your consent. You can also unsubscribe from the newsletter via our website.

Automated decisions in individual cases

We do not use purely automated processing to make decisions.

Online offers for children

Persons under the age of 16 may not submit personal data to us or give a declaration of consent without the authorisation of their legal guardian. We encourage parents and guardians to actively participate in the online activities and interests of their children.

Links to other providers

Our website also contains clearly identifiable links to the Internet sites of other companies. Although we provide links to websites of other providers, we have no influence on their content, and no guarantee or liability can therefore be assumed for such. The content of these pages is always the responsibility of the respective provider or operator of the pages.

The linked pages were checked at the time of linking for potential legal violations and identifiable infringements. No illegal content was identified at the time of linking. However, a permanent content control of the linked pages is not reasonable without concrete evidence of an infringement and, upon notification of a violation of rights, such links will be promptly removed.